At KraftedKey, we recognize that purchasing premium jewelry online requires absolute trust. Our 30-Day Satisfaction Guarantee is meticulously designed to provide you with complete peace of mind. We are committed to ensuring your absolute satisfaction, allowing you to explore our exquisite, handcrafted collections with confidence, knowing your investment is protected.

Our guarantee is more than just a promise; it is a commitment to quality. If you experience a verified quality issue within 30 days of receiving your jewelry, you are protected under our comprehensive store credit and exchange policy, ensuring a risk-free shopping experience.

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1. Policy Coverage & Quality Assurance

Under normal, everyday use, KraftedKey guarantees the following product qualities:

• Structural Integrity: The physical structure of our jewelry is crafted to withstand regular wear without premature breakage or failure.
• Plating Durability: Our premium plating will not abnormally fade or discolor due to standard daily usage, provided it is shielded from harsh chemicals and moisture.

*If you experience any manufacturing issues covered under this policy within 30 days of delivery, you are eligible to request an exchange or store credit following our verification process.

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2. Exclusions & Limitations

To maintain our high standards, this guarantee strictly excludes the following situations:

• Physical Damage: Damage resulting from accidental impact, bending, crushing, deep scratches, snapped chains, or general mishandling.
• Chemical & Water Exposure: Discoloration, fading, or tarnishing caused by exposure to water (bathing, swimming, sweat), perfumes, lotions, sanitizers, or household cleaning products.
• Normal Wear and Tear: Expected signs of aging that fall outside the scope of a manufacturing defect.
• Unauthorized Alterations: Any repairs or modifications performed by third-party jewelers.
• Loss or Theft: Missing jewelry or components are not eligible for replacement or credit.
• Change of Mind: Dissatisfaction regarding style, fit, or preference after the item has been worn.
• Custom & Final Sale Items: Personalized, bespoke pieces or products marked as "Final Sale" are strictly excluded unless a verified manufacturing defect is present.

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3. Eligibility Requirements

To qualify for a claim under the 30-Day Guarantee, customers must strictly adhere to the following criteria:

• Timely Submission: The claim must be submitted within 30 days of the confirmed delivery date.
• Original Condition: The product must be returned with its original packaging, tags, certificates, and any complimentary gifts included in the order.
• Proof of Purchase: A valid order number and invoice must be provided.
• Media Evidence: Clear, well-lit photographs or videos documenting the specific defect must be submitted with the claim.

4. Claim Timeline & Guidelines

• Initial 3-Day Window: Customers have 3 days (72 hours) immediately following delivery to request a standard return or replacement for transit damage or missing items, as outlined in our general Returns Policy.
• 30-Day Quality Window: Following the initial 3-day window, customers remain protected under this 30-Day Guarantee specifically for the quality and manufacturing defects listed in Section 1.

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5. Compensation Structure

To maintain our ability to offer competitive pricing and high-quality bespoke service, compensations under this guarantee are processed as follows:

• No Cash Refunds: Refunds will strictly not be processed as direct cash or bank transfers.
• Resolution Options: Upon successful verification of a claim, customers will receive either:
  1. Store credit (KraftedKey Wallet) equivalent to the original purchase price.
  2. A discount voucher worth ₹399 or the total value of the jewelry item (whichever is lower).

*Note: The decision to issue store credit or a voucher lies at the sole discretion of KraftedKey. Approved credits are typically processed within 7 to 10 business days of receiving and verifying the returned item.

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6. How to Initiate a Claim

To start a claim, please contact our customer success team at return@kraftedkey.com with the subject line: “30-Day Money-Back Claim – [Your Order Number]”.

Your email must include:

1. Your full name, contact details, and Order Number.
2. A detailed description of the quality issue.
3. Clear photographs or videos supporting your claim.

*Our team will acknowledge your request within 1 business day and provide detailed return instructions. Returned items must be shipped using a trackable courier service. Return shipping logistics and costs are the responsibility of the customer unless explicitly stated otherwise by our support team.

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7. Jewelry Care Responsibilities (The Krafted Standard)

Proper care is essential to maintain the validity of this policy and the longevity of your premium plating. Failure to adhere to these guidelines will accelerate tarnishing and void your coverage:

• Keep it Dry: Strictly avoid exposing jewelry to water, sweat, perfumes, lotions, sanitizers, and hairsprays.
• Remove When Active: Take off your jewelry before bathing, swimming, exercising, or performing household chores.
• Store Properly: Store pieces separately in dry, airtight KraftedKey pouches to prevent scratching and oxidization.
• Handle with Care: Wear and remove your jewelry gently to avoid snapping, bending, or twisting the metal.

8. Legal Disclaimers

• Right of Inspection: KraftedKey reserves the right to physically inspect all returned items to determine if a defect is manufacturing-related or caused by customer misuse.
• Single Claim Limit: This policy permits only one warranty claim per individual item.
• Fraud Prevention: KraftedKey reserves the right to deny claims, withhold store credit, or ban accounts in cases of suspected fraud or intentional abuse of the policy.
• Governing Law: This policy complies with standard consumer protection laws. Statutory rights remain unaffected.