Privacy Policy
KraftedKey operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, our customer, with a curated, premium shopping experience (the "Services"). KraftedKey is powered by Shopify, which enables us to securely provide these Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
1. Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:
- Contact Details: Including your name, billing address, shipping address, phone number, and email address.
- Financial Information: Including credit card, debit card, and financial account numbers, payment confirmation, and other secure payment details.
- Account Information: Including your username, password, security questions, preferences, and settings.
- Transaction Information: Including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel.
- Communications: Information you include in communications with us, such as customer support inquiries.
- Device & Usage Information: Information about your device, browser, IP address, and how you navigate and interact with the Services.
2. Personal Information Sources
We may collect personal information from the following sources:
- Directly from you: When you create an account, visit or use the Services, communicate with us, or place an order.
- Automatically through the Services: From your device when you use our products or services, and through the use of cookies and similar technologies.
- From our service providers: When we engage them to enable certain technology (like shipping and payment gateways) and when they collect or process your personal information on our behalf.
3. How We Use Your Personal Information
- Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill bespoke orders, remember your preferences, arrange for shipping, facilitate returns, and create a customized shopping experience.
- Marketing and Advertising: To send promotional communications by email or text message, and to show you online advertisements based on your activity on the Services.
- Security and Fraud Prevention: To authenticate your account, provide a secure payment experience, and investigate possible fraudulent or malicious activity.
- Communicating with You: To provide you with dedicated customer support and maintain our business relationship.
- Legal Reasons: To comply with applicable laws, respond to valid legal processes, and enforce our terms or policies.
4. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- With Service Providers: With Shopify, logistics partners, and other third parties who perform services on our behalf (e.g., payment processing, cloud storage, fulfillment, and shipping).
- With Marketing Partners: To provide targeted advertising. We use Shopify to support personalized advertising. You can exercise your rights to opt-out of targeted advertising by managing your cookie preferences.
- Corporate & Legal Obligations: In connection with a business transaction or to comply with any applicable legal obligations, search warrants, or to protect the rights of our users.
5. Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify to improve the platform. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your data via the Shopify Privacy Portal.
6. Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on whether we need the information to maintain your account, provide you with Services, comply with legal obligations, or resolve disputes.
7. Your Rights and Choices
Depending on where you reside, you may have the right to request access to, delete, or correct the personal information we hold about you. You may also have the right to opt-out of the "sale" or "sharing" of your data for targeted advertising. We recognize the Global Privacy Control opt-out preference signal.
Managing Communication Preferences: We may send you promotional emails. You may opt out of receiving these at any time by using the unsubscribe option displayed at the bottom of our emails.
8. Contact & Complaints
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. For the purpose of applicable data protection laws, KraftedKey is the data controller of your personal information.
KraftedKey Corporate Address
Mumbai, Maharashtra, 400097, India
Email: contact@kraftedkey.com