At Daily Sutra × KraftedKey, we believe the premium experience doesn't end at checkout—it arrives right at your doorstep. We have meticulously designed our shipping process to be fast, transparent, and completely dependable, so you can spend less time waiting and more time enjoying your new pieces.

1. Swift Dispatch & Processing

We know you are excited to receive your order, and our team works diligently to get it moving as quickly as possible.

• Standard Dispatch Window: The vast majority of orders are beautifully packaged and handed over to our courier partners within 24–48 hours of order confirmation.
• Peak Periods & Rare Delays: During high-demand festive seasons, strict stock quality checks, or unforeseen logistics constraints, dispatch may take up to 72 hours. We promise it is worth the slight wait!
• Custom & Made-to-Order Items: If your purchase includes highly bespoke or customized pieces, please allow a 5-7 working day production and quality-testing cycle before dispatch. True craftsmanship takes time, and we refuse to compromise on high-quality standards.
• Order Verification: Occasionally, we may reach out to verify payment or shipping details to prevent any delivery hiccups. Please ensure your contact information is accurate at checkout!

2. Premium Delivery & Real-Time Tracking

Once your order leaves our studio, we put the tracking power directly in your hands.

• Estimated Delivery Dates: Delivery timelines vary based on your specific location and chosen shipping method. While metropolitan areas enjoy incredibly swift deliveries, rural or remote addresses may require a little extra transit time.
• Live Tracking: The moment your package is dispatched, you will receive an email and SMS containing your live tracking link. You can follow your package's journey in real-time.
• Multiple Shipments: To get your items to you as fast as possible, orders containing multiple pieces may sometimes ship from different fulfillment centers. If this happens, you will receive separate tracking details for each package.

3. Shipping Methods & Transparent Costs

• Shipping Options: We offer both standard and expedited shipping where available. Exact options, speeds, and costs will always be clearly displayed at checkout before you finalize your purchase.
• Free Shipping Perks: Any promotional free shipping thresholds will automatically apply to your cart when eligible—no hidden fees, just seamless shopping.
• International Shipping: For our global customers, delivery times and import duties vary by country. Please note that any international customs duties, import taxes, or brokerage fees are the responsibility of the recipient unless otherwise stated.

4. Bumps in the Road (Exceptions & Delays)

While we partner with the absolute best in the business, occasionally, things happen outside of our control.

• Carrier Delays: If severe weather or network congestion causes a delay, our tracking system will keep you informed. We monitor delayed shipments closely.
• Lost or Damaged Packages: If your tracking shows "Delivered" but you cannot locate the package, or if it arrives in less-than-perfect condition, please contact us immediately. We will launch an investigation with the courier and make things right.
• Address Issues: If a package is returned to our studio due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply to re-dispatch the order.

5. We Are Always Here to Help

Do you need a specific delivery timeline for a special occasion, or just want to check on your order? We would love to assist you. Our team is available every day from 10:00 AM to 8:00 PM (Monday through Sunday).

• Email: dailysutra@kraftedkey.com
• Direct Line: +91 91370 38387
• WhatsApp: +91 97573 01995

Thank you for choosing Daily Sutra × KraftedKey. We truly appreciate your trust and cannot wait to deliver pieces you will love.