Shipping policy

 

At KraftedKey, we take pride in delivering high-quality personalized jewelry with a seamless shipping experience. Please review our domestic and international shipping policies below.

 

Domestic Shipping (India)

Shipping Charges

✔ Orders below ₹499 – Shipping fee of ₹70
✔ Orders above ₹499 – Free shipping

Shipping charges are automatically calculated at checkout based on the order value and delivery location.

Manufacturing & Delivery Timelines

  • Manufacturing Time: 0-4 days (depending on complexity).
  • Dispatch Time: 5-7 days after manufacturing is completed.
  • Delivery Time: Standard delivery typically takes 8-12 days from the order date.

Since each item is individually crafted, we cannot guarantee an exact delivery date. External factors like regulatory guidelines, logistics, and courier processing may affect timelines.

Tracking & Notifications

  • Customers will receive a tracking number via email/SMS once the order is dispatched.
  • Real-time tracking allows you to monitor your shipment’s progress until delivery.

Shipping Guidelines & Address Accuracy

✔ Ensure the shipping address is accurate before placing your order.
✔ Incorrect addresses may result in delivery delays or undelivered orders.
✔ KraftedKey is not responsible for orders lost due to incorrect shipping details.

Lost or Damaged Shipments

  • If an order is lost or damaged during transit, customers should contact KraftedKey with order details and the tracking number.
  • For damaged items, photographic or video proof must be provided within 72 hours of delivery to process a replacement or refund.

For any domestic shipping concerns, contact our support team at contact@kraftedkey.com.

 

International Shipping

Manufacturing & Shipping Timeline

  • Manufacturing Time: 0-4 days (depending on complexity).
  • Dispatch Time: 5-7 days after manufacturing is completed.
  • Delivery Time: International shipping typically takes 12-20 days, depending on the destination, courier service, and customs clearance.

We cannot guarantee an exact delivery date due to varying international regulations and processing times.

Tracking & Notifications

  • Customers will receive a tracking number via email/SMS upon dispatch.
  • Tracking updates may vary based on the carrier handling the shipment.

Shipping Charges & Customs Duties

  • Shipping fees are calculated at checkout based on the destination and selected shipping method.
  • International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not covered by KraftedKey and must be paid by the recipient.

Tip: Check with your local customs authority for estimated import costs before placing an order.

Lost/Damaged or Delayed Shipments

  • If an order is lost or significantly delayed, contact us with your tracking number and order details.
  • KraftedKey is not responsible for delays caused by customs clearance, shipping disruptions, or country-specific restrictions.
  • For damaged items, photographic or video proof must be provided within 72 hours of delivery to process a replacement or refund.

For international shipping inquiries, reach out to contact@kraftedkey.com.

 

FORO at KraftedKey Shipping Policy

FORO offers personalized jewelry tailored to your unique needs. To ensure smooth transactions, please review our policy carefully.

Order Processing & Cancellations

  • Once an order is processed, cancellations cannot be accepted.
  • Since all products are custom-made, returns and exchanges are not permitted unless the product is defective, or an error occurred on our part.

Manufacturing & Shipping Timeline

  • Manufacturing Time: 0-15 days (depending on complexity and order volume).
  • Dispatch Time: 5-9 days after manufacturing is completed.
  • Delivery Times:
    ✔ Domestic Orders: 8-12 days
    ✔ International Orders: 12-20 days (subject to customs regulations)

Unforeseen delays due to weather, logistics, or courier issues may affect delivery timelines.

Shipping Charges & Delivery

  • Fees are calculated at checkout based on order total, destination, and selected shipping method.
  • We offer standard and expedited shipping, subject to availability.
  • Customers receive a tracking number via email/SMS once their order is dispatched.
  • Please ensure your shipping address is accurate—KraftedKey is not liable for delivery failures caused by incorrect details.

Lost or Damaged Shipments

  • If your order is lost or damaged in transit, contact us immediately with your order details and tracking number.
  • For damaged items, photographic or video proof must be provided within 48 hours of delivery to process a replacement or refund.

For further assistance, email our FORO customer support team at foroinquiry@kraftedkey.com.