KraftedKey 30-Day Money-Back Policy (Jewelry)

At KraftedKey, we are dedicated to ensuring your complete satisfaction and confidence in our jewelry products. This 30-Day Money-Back Policy is designed to provide you with a transparent, fair, and customer-friendly experience, reinforcing our commitment to quality and service.

1) Policy Coverage and Quality Assurance

Under normal, everyday use, the following product qualities are guaranteed:

  • Unbreakable Quality: The structural integrity of our jewelry will withstand regular wear without breaking.
  • Non-Plating Fade: The plating on the jewelry will not fade or discolor due to normal daily usage, provided it is not exposed to harsh chemicals or conditions.

If you experience any issues covered under this policy within 30 days from the date your order is delivered, you are eligible to request a refund, exchange, or store credit following verification.

2) Exclusions and What Is Not Covered

This money-back guarantee does not cover the following situations:

  • Physical Damage: Damage resulting from accidental impact, bending, crushing, scratches, dents, or mishandling.
  • Plating Damage Due to Water or Chemicals: Discoloration or wear caused by exposure to water (including bathing, swimming, or sweat), moisture, perfumes, lotions, sanitizers, cleaning products, or other chemicals.
  • Normal Wear and Tear: Signs of usage beyond the scope of this guarantee.
  • Unauthorized Alterations: Repairs, modifications, or alterations made without KraftedKey’s consent.
  • Loss or Theft: Missing jewelry items are not eligible for refund or replacement.
  • Change of Mind: Dissatisfaction with style, fit, or preference after use, unless the item remains unused and is returned according to our general returns policy.
  • Final Sale or Non-Returnable Items: Certain promotional or custom products as indicated at purchase.
  • Personalized or Custom Pieces: Unless there is a verified manufacturing defect.

3) Eligibility Requirements

To qualify for the 30-Day Money-Back Guarantee, customers must adhere to the following:

  • Submit a claim within 30 days of delivery (the guarantee’s validity period starts only after the order has been delivered to you).
  • Return the product in original condition, including original packaging, tags, certificates, and any complimentary gifts received.
  • Provide valid proof of purchase such as the order number and invoice.
  • Supply clear photo or video evidence documenting the defect or issue claimed.
  • Allow KraftedKey to inspect and validate the claim when necessary.

4) Return and Refund Process Timeline

  • Customers are initially eligible for a 3-day return period immediately after delivery during which they may request a full refund or replacement for any reason within general return guidelines.
  • Following the 3-day window, customers remain eligible to claim under the 30-Day Money-Back Guarantee, specifically for quality defects covered by this policy, pertaining to jewelry items only.

5) Refund and Compensation Details

Upon verification of a valid claim under the 30-day guarantee:

  • Refunds will not be processed as direct cash payments.
  • Instead, customers will receive either:
  • Store credit equivalent to the original purchase price, or
  • A discount voucher worth ₹399 or the value of the jewelry item (whichever is lower).
  • The decision to issue store credit or discount vouchers lies solely with KraftedKey and will be communicated to the customer.
  • Refunds or credits are processed within 7-10 business days of receiving the returned item and completing the verification process.

6) How to Initiate a Return or Claim

  • Contact our customer support team via email at return@kraftedkey.com with the subject line:
    “30-Day Money-Back Claim – [Your Order Number]”.
  • Your email must include:
  1. Order number, full name, and contact details.
  2. A detailed description of the issue.
  3. Clear photographs or videos supporting your claim.
  • Our team will acknowledge receipt within 1 business day and provide detailed instructions for the return process.
  • Returned items must be sent using a trackable shipping service to ensure safe delivery.
  • Return shipping costs are the responsibility of the customer unless the claim is verified as a defect covered under this policy, in which case KraftedKey may reimburse or cover these costs at its discretion.

7) Customer Care Responsibilities

To maintain the validity of this policy and the longevity of your jewelry, we advise the following care practices:

  • Avoid exposing jewelry to water, sweat, perfumes, lotions, sanitizers, hairsprays, and other chemicals.
  • Remove jewelry before bathing, swimming, exercising, or performing household chores.
  • Store jewelry pieces separately in a dry, airtight pouch to prevent scratches and tarnishing.
  • Handle your jewelry gently to avoid bending, twisting, or impact damage.

Please note that failure to take reasonable care of your jewelry may void coverage under this policy.

8) Additional Terms and Conditions

  • KraftedKey retains the right to determine the validity of all claims based on submitted evidence and physical inspection when required.
  • This policy permits only one claim per item.
  • In cases of suspected misuse, abuse, or fraudulent claims, KraftedKey reserves the right to deny the claim.
  • This policy is governed by, and intended to comply with, all applicable consumer protection laws. In case of any conflict, statutory consumer rights will prevail.